Frequently Asked Questions
Everything you need to know about shopping with the British Red Cross
Where does the profit from my purchase go?
Every purchase you make directly supports the vital work of the British Red Cross, helping people in crisis both in the UK and around the world.
What are your delivery options and timeframes?
We offer standard UK delivery typically within 3-5 working days. Express shipping options are also available at checkout for more urgent orders.
How can I return an item if I change my mind?
We offer a 30-day return policy. Items must be in their original, unused condition with all packaging intact to be eligible for a full refund.
Do you offer international shipping?
Currently, we primary ship within the United Kingdom. Please check our shipping policy page for the most up-to-date list of international destinations we serve.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal.
Are the products in your shop ethically sourced?
Yes, we are committed to ethical trading. We work closely with our suppliers to ensure that our products are sourced responsibly and meet high quality standards.