Returns & Exchanges

We want you to be completely satisfied with your purchase from the British Red Cross Shop, which is why we offer a 30-day return policy for most items. Every purchase supports our vital humanitarian work, and we strive to make the returns process as simple as possible if an item isn't right for you.

Return Process

• 1.
  Check Eligibility

  Ensure your item is in its original, unused condition with all tags attached and verify that it is within the 30-day return window.

• 2.
  Complete the Form

  Fill out the returns form included in your original delivery, noting the reason for return and whether you require an exchange or a refund.

• 3.
  Package Your Item

  Securely pack the goods to prevent damage during transit and include your completed returns form inside the parcel.

• 4.
  Send it Back

  Affix the provided return label to your package and drop it off at your nearest designated courier point or post office.